c99 FAQ — VIP, Bonus, Deposit and Support

c99's VIP program has five levels — Bronze, Silver, Gold, Platinum and Diamond. Each level comes with weekly cashback. The cashback rate increases at higher levels, and priority support and special offers are also available. The benefits of each level are active for as long as you remain at that level.

Cashback is calculated on the week's net loss — that is, total losses minus total winnings. For example: a Gold level member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.7% = ৳140 cashback. That is the maximum weekly payment for the Gold level.

The weekly cashback rates for the five levels are listed below:

• Bronze: up to 0.2%
• Silver: up to 0.5%
• Gold: up to 0.7%
• Platinum: up to 1.0%
• Diamond: up to 1.2%

Cashback is credited directly to your c99 account.

Your VIP level increases by continuing to play regularly at c99. Slots, live casino or sports bets — any type of betting activity contributes to level progression. The amount of play required to change levels depends on account activity; contact the support team directly for precise details.

Once c99's VIP cashback is credited to your account, you can use it for betting. To withdraw cashback, the minimum withdrawal amount of ৳1,000 must be met and your account verification must be complete. See the Terms and Conditions page for full details.

In live dealer games, a real person acts as the dealer and the entire game comes to your screen live via video stream. The cards or roulette wheel are real — not computer-generated. This makes the experience much closer to a real casino. c99 also has a chat feature so you can talk to the dealer.

In live roulette, a ball is released onto a spinning wheel and the pocket where the ball stops is the winning pocket. You can place bets on a specific number, red or black, odd or even — among other options. Each bet has its own payout ratio. Betting directly on a single number gives the highest payout but the lowest probability.

Teen Patti is also known as three-card poker. Each player receives three cards and the player with the strongest hand wins — somewhat like poker. In Andar Bahar, one card is placed face-up and you bet on whether the next card of the same value will land in the "Andar" (inside) or "Bahar" (outside) pile. Both games are simple and fast to play.

c99's live tables offer a range of limit options — low-limit tables for smaller budgets and high-limit rooms for high rollers. The minimum and maximum bet for each table is shown in the lobby before you open the game, so choosing is straightforward.

Yes, c99's live casino runs smoothly on both Android and iOS devices. A reasonably fast mobile data or Wi-Fi connection is recommended for good streaming quality on mobile. You can join live tables through either the c99 app or a mobile browser.

The minimum deposit amount at c99 is ৳100 for every payment method. This applies to bKash, Nagad, Rocket and bank transfer alike. So you can start playing with as little as one hundred taka.

Log in to your c99 account, go to the deposit section and select Nagad as the method. Enter the amount and confirm — you will be given a Nagad number and a reference. Open the Nagad app, go to Send Money, send the amount to that number and enter the reference in the transaction note. Your balance will usually update within a few minutes.

c99 does not charge any additional fees on deposits. However, your mobile banking provider (bKash, Nagad or Rocket) may apply their own charges — check with the relevant provider for details.

If your balance has not appeared a short while after depositing, first collect the payment receipt or transaction ID. Then share it with c99 via live chat or email. The support team will verify it and resolve the issue quickly. Having a transaction screenshot ready in advance will speed up the process.

At c99, bank transfers are accepted from any Bangladeshi bank, including Dutch-Bangla Bank, BRAC Bank and Islami Bank. The minimum amount is the same as other methods — ৳100. Bank transfers may take a little longer to clear — using the correct reference number is important, otherwise matching the payment may be delayed.

When you open a new account at c99 and make your first deposit, you receive a 200% bonus of up to ৳8,000. For example: depositing ৳1,000 adds ৳2,000 in bonus, bringing your total balance to ৳3,000. Your account must be fully verified to claim the bonus.

Wagering requirement means the bonus amount must be bet a specific number of times before you can withdraw. The wagering requirement for c99's welcome bonus is 10 times the bonus. If you receive a ৳2,000 bonus on a ৳1,000 deposit, the wagering will be ৳2,000 × 10 = ৳20,000. Once that amount has been wagered, winnings from the bonus can be withdrawn.

In general, slot games count in full toward meeting the wagering requirement. Live casino table games and sports bets may count partially or not at all in certain cases. For accurate details, read the Terms & Conditions page or contact support.

No. c99's welcome bonus is given once per account — on the first deposit only. If the same person attempts to claim the bonus by opening multiple accounts, all accounts may be cancelled and withdrawal access may be suspended.

Yes, c99's bonuses have an expiry period. If the wagering requirement is not completed within the specified time, the remaining bonus may be cancelled. The expiry period begins from the time the bonus is activated. Read the terms carefully before accepting an offer to know the exact time limit.

c99 has two support channels: Live Chat and Email. On Live Chat you can speak directly with a human representative. For detailed issues, you can write to us by email and receive a prompt reply. There is no phone number — all contact is through these two channels only.

Yes, absolutely. c99's live chat is active seven days a week, 24 hours a day. Whether it's late at night or early morning, if you need help with a deposit, withdrawal or game issue, a representative will respond. Support remains available on BPL or T20 match nights as well.

Before contacting support, keep the following information handy: your account username or mobile number, the date and time of the issue, a transaction ID or screenshot (if payment-related), and a brief description of the problem. This helps the representative identify and resolve your issue quickly.

Yes, c99's support team can assist in both Bengali and English. Support in Bengali has been provided with Bangladeshi players in mind, so the language will not be a barrier.

c99's support team aims to reply to emails as quickly as possible. For immediate assistance, live chat is the most effective option. For complex issues or when documents need to be submitted, email is more suitable — in that case, it is best to send all relevant information together.