c99's commitment to responsible gaming
So that entertainment does not become a problem, c99 gives every player the opportunity to play safely and mindfully — from setting limits to round-the-clock support.
Gaming is for entertainment, not habit
c99 believes online gaming is entertainment — not a source of income, and not the only way to relieve stress. Ensuring that every player stays in full control of their budget and time is our primary responsibility.
Our Terms and Conditions clearly state that opening an account at c99 and taking part in any form of betting or casino game is for players aged 21 and above only. Participation by underage individuals is strictly prohibited, and any suspicious account cannot proceed without verification.
Players often do not realise when entertainment is turning into a problem. Placing bigger bets to try to recover lost money, using household funds as deposits, or hiding gaming activity from family and friends — these are warning signs. c99 wants every player to recognise these signs and seek help in time.
Under our Privacy Policy, when a player requests self-exclusion or a limit, that information is kept completely confidential and is never shared with any third party.
Tools to keep yourself in control
c99 lets you set these limits directly from your account
Deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; if increased, it takes effect after 24 hours.
Loss limit
Decide in advance how much you can lose in a given period. Once the limit is reached, no further bets can be placed during that period.
Session time limit
Set how long you will play in one session. When the set time is up, you will be logged out automatically and given the chance to take a break.
Cooling-off break
Temporarily close your account for 24 hours up to 30 days. During this time you will not be able to log in, deposit, or place bets.
Long-term exclusion
Request to close your account for a period of 6 months to 5 years, or permanently. Contact the support team via live chat or email.
Reality check reminder
A message will appear at regular intervals showing how long you have been playing and how much you have deposited. This helps you stay aware.
Recognise the warning signs
If you notice these signs, take a break and seek help — doing so shows good judgement, not weakness.
- Placing increasingly larger bets to try to recover lost money (chasing losses)
- Using money set aside for essential household expenses as deposits
- Hiding how much you are playing from family or friends
- Losing sleep or unable to focus on work, with gaming constantly on your mind
- Borrowing money from friends or family to place bets
- Wanting to stop but returning repeatedly and being unable to stop yourself
- Only feeling at ease while playing, and feeling restless or irritable at other times
Ask yourself
Answer these questions honestly. If more than three answers are yes, consider seeking support.
Ways to get help
Use these resources rather than struggling alone — seeking help is a sign of courage
c99 live chat
Chat in Bengali 24/7. Our support team is always ready to help with self-exclusion, limit setting, or any other issue.
Email Support
Write to us confidentially — [email protected]. You can use email to request account limits, self-exclusion, or to raise any concern.
Family and close ones
Talk openly with your family. The support and understanding of those close to you is the most effective help on the road to recovery.
Professional counselling
Speak with a mental health professional or behavioural therapist. Gaming counselling is available through NGOs and hospitals in Bangladesh.
c99's commitment
c99 is not only a gaming platform — it aims to create a responsible environment for players in Bangladesh. More information on responsible gaming is available on our FAQ page.
- Accounts for those under 21 are prohibited and age verification is mandatory
- Self-exclusion requests are processed within 24 hours
- Limit-setting tools are available directly from your account
- No player is pressured to lift a self-exclusion
- Support is provided in Bengali and English 24/7
Safety advice for parents
If there are young children or teenagers in your home, use parental control software on your devices to restrict access to gaming sites. Never share your c99 account password or login details, and do not enable the "remember me" option if your device is used by the whole family.
Allowing an underage person to use your account is a violation of c99's terms and conditions and may result in the account being closed. If you have any suspicion, inform our support team — we will act promptly.
Guidelines on parental controls to keep children safe online are available on the website of the Bangladesh Ministry of Information and Communication Technology.
Plan your time and money
Decide in advance how much time and money you will spend on gaming each week — and stick to those limits. Only bet an amount you can afford to lose without regret. Stop treating winnings as income — they are a bonus, not a household budget.
Since the minimum deposit at c99 is ৳100, many players start with a small amount. However, making small deposits repeatedly can add up to a large sum over a month — so keep track of your monthly budget.
Never bet when you are tired, in a low mood, or under the influence of alcohol. Decisions made on impulse are often the cause of significant losses. To learn more about us, read our About Us page.