c99 Terms and Conditions

c99 is an online gaming and betting platform that offers various casino games, slots and sports betting services to Bangladeshi users. These terms and conditions ("Terms") form a legal agreement between c99 and its users ("Members" or "Users").

These Terms apply to the c99login.cam website and all associated digital channels including its mobile application. These Terms may be updated at any time, and any changes will take effect from the date of publication. Members are advised to review this page regularly.

1.1 Definitions

• "Platform" means the c99 website, mobile app and all digital services.
• "Member" means any person who uses the services through a registered account on c99.
• "Deposit" means the transfer of funds into an account by a Member.
• "Withdrawal" means the removal of funds from a Member's account balance.
• "Bonus" means any financial or non-financial benefit provided by c99.

1.2 Applicable Law

These Terms and any disputes relating to the c99 platform will be resolved in accordance with applicable laws and regulations. In the event of a dispute, resolution will first be attempted through direct communication.

To become a member of c99, you must meet the eligibility requirements listed below. c99 may request necessary documents at any time to verify eligibility.

2.1 Registration Eligibility

• The registrant must be 21 years of age or older.
• The registrant must be a capable adult.
• All information provided must be accurate, complete and up to date.
• A person may operate only one account.
• Opening duplicate accounts is strictly prohibited and may result in account closure.

2.2 Account Security

Each Member is responsible for the security of their own account. Account passwords and login details must be kept confidential and must not be shared with any third party. If you suspect any unauthorised access to your account, you must notify the c99 support team immediately.

The Member is responsible for all activities carried out using their account. c99 will not be liable for any loss resulting from third-party access to a Member's account.

2.3 Identity Verification (KYC)

c99 follows an identity verification process to ensure safe and transparent service. Account verification may be required to complete withdrawals or for transactions above certain limits. In such cases, a copy of a national identity card or passport may need to be provided.

Financial transactions on c99 are conducted through fully secure and encrypted channels. The following terms apply to deposits and withdrawals.

3.1 Deposit Terms

• Minimum deposit amount is ৳100 (per method).
• Accepted deposit methods: bKash, Nagad, Rocket and bank transfer.
• Deposited funds must come only from the registered Member's own account.
• Deposits from third-party accounts or credit cards are not accepted.
• No additional charges apply to deposits.

3.2 Withdrawal Terms

• Minimum withdrawal amount is ৳1,000.
• Withdrawal methods: bKash, Nagad, Rocket and bank transfer (including Sonali Bank, Dutch-Bangla Bank, BRAC Bank and other major banks).
• Withdrawal processing generally takes between 10 and 45 minutes.
• Please try to withdraw using the same method you used to make your deposit.
• Large withdrawals may be delayed until account verification is complete.

3.3 Transaction Cancellation

c99 reserves the right to suspend or cancel any transaction if there is suspicion of fraudulent activity, suspicious transactions or a breach of anti-money laundering policy. In such cases, c99 may hold the account balance until the investigation is complete.

c99 offers various bonuses and promotions for members. By accepting these benefits, the following terms will automatically apply.

4.1 Welcome Bonus

New members may receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. To make this bonus withdrawable, the bonus amount must be wagered 10 times.

For example: A deposit of ৳1,000 will earn a bonus of ৳2,000, making the total balance ৳3,000. Before withdrawing the bonus, a wagering requirement of ৳2,000 × 10 = ৳20,000 must be met.

4.2 General Bonus Terms

• Each bonus offer has specific wagering requirements, which are stated alongside the relevant offer.
• A bonus offer may not be claimed more than once.
• There may be a set time limit to complete a bonus.
• A bonus may only be used on certain games or categories.
• Attempting to obtain a bonus through fraudulent means will result in the bonus being cancelled and may lead to account closure.

4.3 VIP Cashback

c99's VIP programme has five levels: Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate differs at each level.

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.7% weekly cashback
• Platinum: up to 1.0% weekly cashback
• Diamond: up to 1.2% weekly cashback

Weekly cashback is a set percentage of that week's net loss (total bets minus total winnings). Example: if a Gold member has a net loss of ৳20,000 in a week, the cashback will be ৳20,000 × 0.7% = ৳140.

All gaming activities on the c99 platform are conducted according to specific rules. Members are required to follow these rules.

5.1 Fair Gaming Policy

All games available on c99 are operated through certified software providers. The outcome of each game is determined by Random Number Generator (RNG) technology, which is completely unbiased and not predetermined.

5.2 Prohibited Activities

Any of the following activities are strictly prohibited:

• Playing games using automated software, bots or scripts.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Using multiple accounts to gain extra benefits from bonuses or promotions.
• Playing games through collusion or coordination with other members.
• Attempting to alter game outcomes or hack the system.
• Using the platform for money laundering or any other illegal financial activity.

5.3 Betting Limits

Each game has its own minimum and maximum bet limits. c99 reserves the right to set or change betting limits individually or overall. If a game is cancelled due to a technical issue, the full bet amount for that game will be refunded.

5.4 Dispute Resolution

Any dispute regarding game results or transactions must be reported to c99 support within 72 hours. c99's server logs will be considered the final evidence in all disputes.

In certain circumstances, c99 reserves the right to temporarily suspend or permanently close a Member's account.

6.1 Reasons for Account Closure by c99

• Breach of any provision of these Terms.
• Fraudulent activity or providing false information.
• Operating multiple accounts.
• Extended account inactivity (12 consecutive months).
• Breach of applicable law or illegal activity.
• Voluntary account closure at the Member's own request.

6.2 Balance Upon Account Closure

If an account is closed due to a breach of the Terms, the existing balance may be forfeited. However, if closure is at c99's own discretion or due to inactivity, the actual balance will be returned.

6.3 Voluntary Account Closure

Any Member may request to close their account at any time. Any remaining balance must be withdrawn before submitting the request. Re-registration after account closure is possible, though restrictions may apply in certain cases.

c99 places the highest importance on protecting Members' personal information. The methods of collecting, storing and using data are described in detail in our Privacy Policy.

7.1 Data Collection and Use

Personal information provided at registration is used by c99 solely to deliver services, verify identity and meet legal requirements. Information is not sold or shared with third parties without authorisation.

7.2 Cookie Policy

Cookies are used on the c99 website to improve the user experience. Cookies can be managed through browser settings, though some services may be limited as a result.

7.3 Data Security

All financial transactions are secured through SSL encryption technology. Members' payment information is not stored on c99 servers — each transaction is processed by the relevant payment gateway.

c99 is committed to ensuring a safe and responsible gaming environment for all members. Detailed resources and information are available on our Responsible Gaming Guidelines page.

8.1 Self-Exclusion Feature

c99 provides members with various self-control options for their own protection. Members can set their own deposit limits, suspend their account for a specified period, or request permanent self-exclusion.

8.2 Protection of Minors

c99 strictly enforces the 21+ age restriction at all times. Parents and guardians who share internet access with family members are advised to use parental control software to prevent minors from accessing this site.

8.3 Problem Gambling

Treat gaming as a form of entertainment, not a source of income. Never spend beyond your budget when placing bets. If signs of problem gaming appear, seek help immediately and contact c99 support.

This section clearly defines the limits of c99's liability. Members are requested to fully understand these limitations before using the platform.

9.1 Disclaimer for Service Interruptions

c99 will not be directly liable if the service is temporarily disrupted due to internet connectivity issues, server maintenance, problems with third-party service providers, or any other technical reason. However, in such situations, the bet amount for any ongoing game will be refunded.

9.2 Third-Party Services

c99 is not directly responsible for the quality or performance of payment gateways, game software providers, and other third-party services. However, c99 always works with quality partners to ensure the best experience for members.

9.3 Disclaimer for Gaming Losses

c99 is not liable in any way for financial losses resulting from gaming. Gaming is a recreational activity that carries risk, and there is no guarantee of winning. Each member uses the platform with full awareness of this risk.

9.4 Force Majeure

c99 will be exempt from liability if the service is disrupted due to natural disasters, pandemics, government directives, cyberattacks, or other unavoidable circumstances.

c99 reserves the right to change, amend, or update these terms and conditions at any time. Updated terms will take effect from the date they are published on this page.

10.1 Notification of Changes

For significant changes, c99 will notify members via their registered email or through a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the revised terms and conditions.

10.2 Contact & Support

If you have any questions or disputes regarding these terms and conditions, please contact the c99 support team. c99 offers support in both Bengali and English via live chat and email, 7 days a week, 24 hours a day.

Support email: [email protected]

For general inquiries, you will find detailed answers in our Frequently Asked Questions (FAQ) section.

10.3 Interpretation of Terms

If any ambiguity or dispute arises regarding any clause in these terms and conditions, c99's interpretation will be considered final. If any clause is found to be invalid or inapplicable, the remaining clauses will continue to be in full effect.