c99 Privacy Policy

This Privacy Policy ("Policy") applies to the c99 platform and its associated services. By using the c99 website, registering an account, or using any service, you are considered to have agreed to the terms of this Policy.

We believe that every user's personal information is their own. That is why we take the utmost care at every step — from collection through storage and use. If you have any questions after reading this Policy, you are welcome to contact us directly.

This Policy may be updated from time to time. You will be properly notified before any changes take effect, and the "Last Updated" date at the top of the Policy will be revised accordingly.

2.1 Registration and Identity Information

Information you provide when creating an account includes:

• Full name and date of birth (for age verification — all services on c99 are for users aged 21+)
• Mobile number and email address
• Username and password (passwords are stored encrypted — they are never visible in plain text)
• National ID card or passport details (where required during the verification process)

2.2 Financial Information

We collect your payment-related information to process deposits and withdrawals. Transactions on the c99 platform are currently supported via bKash, Nagad, Rocket, and bank transfer. Mobile numbers or account details associated with these methods are used solely for the purpose of processing transactions.

Full card numbers or complete bank account details are not stored on c99's servers — this information is handled directly through a secure payment processor.

2.3 Usage and Technical Information

When you use the c99 platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Session duration and list of pages visited
• Login history and account activity logs
• Betting and gaming history (linked to the account)

2.4 Cookies and Similar Technologies

Cookies and similar tracking technologies are used on the c99 website. These include both session cookies (deleted when the browser is closed) and persistent cookies (retained for a set period). Cookies are primarily used to maintain login status, remember language preferences, and improve site performance.

You can manage cookies through your browser settings. However, disabling certain cookies may limit the functionality of the site.

3.1 Service Operation

Collected information is primarily used for the following purposes:

• Account creation, verification, and management
• Deposit and withdrawal processing
• Managing bonuses and promotions (such as c99's 200% welcome bonus)
• Managing VIP membership and cashback programs
• Providing customer support

3.2 Security and Fraud Prevention

We monitor your account activity to ensure the security of the c99 platform. Automated systems are used to detect unusual logins, suspicious transactions, or attempts to create multiple accounts. This process keeps your account protected from unauthorized access.

3.3 Responsible Gaming

We monitor your gaming activity so that we can offer assistance or alerts when needed, in line with responsible gaming guidelines. If patterns of excessive betting or gaming are detected, we may reach out to you.

3.4 Communication and Service Improvement

You may be contacted for the following reasons:

• Urgent notifications related to your account or transactions
• Password recovery or OTP verification
• Changes to services or updates to this Privacy Policy
• Promotional messages with your consent (withdrawable at any time)

c99 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, limited information may be shared with the following parties as necessary to operate the service:

4.1 Payment Processors

Required information is sent to the relevant payment gateway or financial institution to process transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely for the specific transaction.

4.2 Service Providers

Third-party service providers may be used for technical operations, hosting, cybersecurity, and customer support. These providers operate under strict confidentiality agreements and may only use the information for the purposes specified in those agreements.

4.3 Legal Obligations

We may be required to disclose information under court orders, lawful requests from government authorities, or applicable law. In such cases, we will provide only the minimum information necessary.

5.1 Technical Security

Industry-standard technologies are used to keep your information secure on the c99 platform:

• SSL (TLS) encryption — fully encrypted during data transmission
• Password hashing — stored passwords are never readable in plain text
• Two-factor verification (OTP) — for login and financial activities
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing

5.2 Administrative Security

c99 staff are granted access only to the specific information needed for their role. A strict permission framework governs access to data, and all access is logged.

5.3 Data Retention Period

Information is retained while your account is active. Even after an account is closed or deleted, certain information may be kept for a defined period due to legal or regulatory obligations.

As a user of the c99 platform, you have the following rights:

6.1 Right to Access Information

You can find out what information c99 holds about you. By logging into your account, you can view and edit most information directly.

6.2 Right to Correct Information

You can contact customer support to correct incorrect or incomplete information. c99 offers 24/7 live chat and email support in both Bangla and English.

6.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing dispute resolution.

6.4 Withdrawing Marketing Consent

You can withdraw your consent to receive promotional messages at any time. This can be done through your account settings or via customer support.

6.5 Data Portability

You may request a copy of your account information. Processing this request may take a reasonable amount of time.

All services on c99 are strictly for users aged 21 and above. We do not knowingly collect any information from minors. The account registration process includes an age verification step.

If we are informed that a minor has opened an account, that account will be closed immediately and any collected information will be deleted.

As part of c99's operations, your information may be processed or stored on servers located outside Bangladesh. Regardless of where information is transferred, the security standards described in this Privacy Policy apply.

For international data transfers, c99 ensures that customer information remains under appropriate contractual and technical safeguards, and that no unauthorized party can access it.

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us. Our privacy team's email address is:

[email protected]

The c99 customer support team is available 24 hours a day, 7 days a week via live chat and email in both Bangla and English. Privacy-related requests are generally responded to within business days.

To learn more about us, read our About Us page, which introduces the mission and operations of the c99 platform.

Our Frequently Asked Questions (FAQ) section also covers common questions related to privacy.